Domestic Appliance Coventry Ltd
Last Updated:  [05-04-2025]

At Domestic Appliance Coventry Ltd, we are committed to protecting your personal information and upholding your privacy rights in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Information We Collect

We collect the following types of personal data when you interact with us:

  • Identity Data: Name, title
  • Contact Data: Address, email address, phone number
  • Transaction Data: Order details, delivery address, payment method
  • Technical Data: IP address, browser type, and operating system (when using our website)
  • Communication Data: Your correspondence with us, including emails and support queries

2. How We Use Your Data

Your data is used to:

  • Process and fulfil your orders
  • Deliver products to your chosen address
  • Manage payments and invoicing
  • Communicate with you regarding orders, issues, or service updates
  • Comply with legal, tax, and accounting obligations
  • Improve our service offerings and internal processes

3. Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity – for processing and fulfilling your order
  • Legal obligation – for tax and recordkeeping compliance
  • Legitimate interest – for improving services and responding to queries
  • Consent – for sending marketing emails (if opted in)

4. Data Sharing & Third Parties

We only share your data with trusted third parties when necessary, such as:

  • Delivery and courier services
  • Payment processors (e.g., PayPal, Stripe)
  • IT service providers for secure data handling

All third parties are GDPR-compliant and only process your data as instructed.

5. Your Rights

Under data protection law, you have rights including:

  • Access to your data
  • Rectification of inaccurate or incomplete data
  • Erasure of data (in certain circumstances)
  • Objection to processing or request restriction
  • Portability of data
  • Withdrawal of consent (for marketing)

To exercise your rights, contact us at:
📧 info@domestic-appliance.co.uk
 📞 +44 7782 181001

6. Data Retention

We retain your personal data only as long as necessary for legal and operational reasons. Typically, order and transaction data are stored for up to 6 years to comply with UK tax regulations.

7. Cookies & Website Tracking

If your website uses cookies or analytics (e.g., Google Analytics), a separate cookie policy should apply. Let me know if you want that too.

8. Contact Us

If you have questions about our privacy policy or how we handle your data, please get in touch:

Domestic Appliance Coventry Ltd
 📍 558 Stoney Stanton Road, Coventry, West Midlands, CV6 5FS
📧 info@domestic-appliance.co.uk
📞 +44 7782 181001