FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will be the exact model displayed in the images unless otherwise stated. All our product photos are either provided by the manufacturer or taken by our team to reflect the item accurately. Please note, minor variations such as packaging or accessory design may occur due to model upgrades or supplier changes. If there’s ever a mismatch, our support team is here to help resolve it quickly.
Your sales receipt will be sent to the email address used during checkout once your order is confirmed. If you created an account, you can also log in and download your invoice or receipt anytime under the “My Orders” section. For guest checkouts, please contact us with your order number, and we’ll send it to you.
Returns are easy. Simply contact our customer support within 14 days of receiving your item (exact window depends on product type). Make sure the product is unused and in its original packaging. If the product is faulty or damaged, we’ll arrange a replacement or refund with no additional cost to you.
We frequently restock popular items. If a product is currently out of stock, click the “Notify Me” button on the product page and we’ll send you an alert as soon as it’s available. In some cases, restocking may take longer or the item may be discontinued—in such cases, we’ll recommend suitable alternatives.
We ship throughout the UK. At checkout, you can enter your postcode to confirm if we deliver to your location. For remote areas or special delivery needs, extra charges or delivery time may apply. Please review shipping options and times before placing your order.