We know that buying a graded appliance or arranging a repair can raise a few questions. Whether you are looking for details on our 1-year warranty, checking measurement guides for your next purchase, or understanding our returns policy, you will find the answers here.

Graded appliances are brand-new or refurbished items that may have minor cosmetic imperfections, such as small scratches or dents.

• Mechanically Mint: Regardless of cosmetic marks, every item is fully tested by our engineers and is mechanically perfect.
• The Value: You get a working machine from leading brands (Hotpoint, Indesit, Smeg, Rangemaster, and more) for up to 50% off retail prices.

We frequently restock popular items. If a product is currently out of stock, click the “Notify Me” button on the product page and we’ll send you an alert as soon as it’s available. In some cases, restocking may take longer or the item may be discontinued—in such cases, we’ll recommend suitable alternatives.

Yes. All products are sold as seen cosmetically. Unless stated otherwise, the photos in the listing are of the actual unit you will receive. We recommend viewing the photos to see any specific cosmetic marks before purchasing.

The accessories supplied are only those shown in the photos and listed in the text.

• Important: If a specific part (like a connection hose, power cable, or internal tray) is not present in the advert photos or description, it is not included.
• Sourcing: It is the customer’s responsibility to obtain secondary accessories; however, we can often assist in sourcing them if requested.

We provide a comprehensive 1-Year Parts and Labour Warranty on all our appliances.

• Coverage: If a working part becomes faulty within 12 months, we cover the cost of the replacement part and the labour to install it.
• Exclusions: This guarantee covers domestic use only. It does not cover accidental damage, misuse, or damage caused by customer negligence.

Yes. We have over 20 years of experience in the trade. We provide professional, speedy repairs in Coventry and the surrounding areas (CV postcodes). We offer honest quotes and a 90-day guarantee on all repair work.

How do I ensure the appliance fits my space?

Please read the description and dimensions carefully before buying.

• Ventilation Rule: Allow an extra 1–2 cm of clearance around the appliance for adequate ventilation.
• Responsibility: If an appliance does not fit your space, we cannot accept responsibility or offer a refund for measurement errors.

In the unlikely event you decide you do not want the appliance, you can return it within 30 days.

• Condition: The appliance must be in unused condition as shown in the listing.
• Cost: You (the buyer) are responsible for the cost of returning the item to us.